How Do I Reach Customer Support?
- Phone Support: +1 (888) 994 5442 ext. 1 or +44 (800) 047 8638 ext. 1 (Non-US)
- Email Support: firstname.lastname@example.org
- Submit a Ticket: https://help.247software.com/kb-tickets/new
24/7 Software is available for EMERGENCY* technical support outside of our normal business hours. Please call our emergency support number +1 (888) 657 0971.
*Emergency issues are issues affecting your current use of the system (e.g loss of critical functionality, connectivity, etc)
If your support request is a NON-EMERGENCY matter, please submit a support ticket by following these 5 simple steps:
- Click HERE to be taken to our support suite.
- Fill out all required fields.
- Include as many details as possible relating to the issue, including the internet browser make/version as well as iOS/Android app version if applicable.
- Select the priority level and upload any screenshots relevant to your ticket.
- Click the "Submit" button at the bottom of the form.
You will receive a response during normal business hours (Monday-Friday, 9 am-5 pm Eastern Time).
Remember: Many of your questions can be answered in our support suite by clicking on the "KNOWLEDGE BASE" button on the home page where you'll find User Manuals, FAQs, Video Tutorials, etc.