Welcome! Start Here

Are you new to 24/7 Software? Check out all of our learning resources.

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WELCOME!  We are glad you're here.

The Help Center will give you steps to understanding the platform and explaining terms and actions. We want you to have a successful start and are here to guide you every step of the way. 

In order to access the Knowledge Base and the links on this page, you must be signed in. Sign in here

If you are new to 24/7 Software, this page lays out all of the available resources and provides you with a starting point. Navigate down to the How Can I Learn The Platform section to get started.

Resources Available

There are different learning resources that will help you, including:

  • 24/7 Software Academy : (Coming soon) Access our curated e-learning content that will help you unlock the full potential of your 24/7 Software solution.  
  • Knowledge Base articles: Detailed articles and diagrams that will explain the platform's features and characteristics.
  • User Guides: Extensive PDF guides that will take you through platform functionality module by module. 
  • Videos: Tutorial videos are found throughout the knowledge base that will give you step-by-step directions.


How Can I Learn The Platform:

If you are brand new and need to understand the platform, visit:

  •  24/7 Platform Glossary - If you are a user, the platform glossary gives definitions to help you get familiarized with terms in the platform.  
  • Platform Setup - If you are a Module/Super Administrator, then platform setup gives you a framework of how the system works.
New Administrator? Check out  Administrator - Basics 

New User? Check out User-Basics 

Knowledge Base:

Once you've familiarized yourself with terms and basic actions, navigate to the Knowledge base where you can select the Module you will be working from.

Click on the module to navigate 




Incident Management System (IMS)


Computerized Maintenance Management System (CMMS)



Lost and Found-1

Lost and Found

Task Manager1

Task Manager

Asset 2

Activity Log

Request Tracker-1

Request Tracker

Live Mapping-1

Live Mapping


User Guides:

If you still need more help, visit the User Guides for a comprehensive breakdown of each Module. User guides give a general explanation of the platform whereas the admin guides explain the admin setup. 

Are There Any Classes I Can Enroll In?

Learning Academy

Visit our learning academy for structured learning paths of the 24/7 Software Modules.  

Learning Academy is currently not available. Please contact your Customer Success Specialist or submit a ticket requesting module-based training. 

How Can I Stay Updated With Changes on the Platform?

Release Notes:

Stay updated with new features and product updates on the 24/7 Platform.

Still, Have Questions?

Contact Us:

Still have questions? Didn't find what you were looking for.